Posted on 16th July 2020
As business owners, our overall goal, regardless of storage, is to provide levels of customer service and satisfaction that will keep them coming back for more. To become successful, we have to keep finding new ways to satisfy our customers and grow that customer base. These can include providing personalised service, offering incentives for customers to buy products, even providing easy ways for customers to provide feedback and using that feedback to improve products and services. With all of these ways to make the customer happy, have you ever thought about looking in your storage room/area for some innovative ideas?
What does your stockroom have to do with customer satisfaction? A lot. If your stockroom is well organised and if it offers you the space you need to carry more products in stock and ready for delivery, you will have yet another way to satisfy your customers. Does that mean you need a larger stockroom or warehouse? Or does it mean you need to make better use of the space that you have and incorporate shelving solutions designed just for your business?
The answer is the latter. Incorporating shelving solutions can help improve your customer service in two ways. First, it will enable you to increase stock levels by optimising the space that you already have giving you the ability to carry more products, more sizes and more options for your customers. Second, shelving solutions can speed up the rate and accuracy in which you can pull an item for shipping ensuring the customer receives their order quickly.
More selection, faster and more accurate shipping and a focus on customer satisfaction all add up to happier customers and a more successful business. Take a look at your warehouse and look at how much space is being wasted. Space that could be filled with products if you had shelving solutions designed to increase both space and efficiency.
If you want to maximise your warehouse storage through the use of second hand or new pallet racking, please don’t hesitate to get in touch with us on 0800 345 7088 or send an email to firstname.lastname@example.org
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